Frequently Asked Questions
Everything players ask us most, gathered in one place: how free play works, what Boreal Berries are, how accounts and membership plans behave, and how our games are built. Thirty-two questions, thirty-two straight answers. If yours is not here, our support team replies to every message at support@malinafz.com — usually within a day.
Getting Started and the Basics
Is this a real-money casino?
No. MALINA FZ LLE is a social casino: every game runs on Boreal Berries, a fictional virtual currency with no monetary value. You cannot deposit, wager, or receive real money here. Everything is designed purely for entertainment.
Can I withdraw money from my account?
There is nothing to withdraw, because no real money ever enters the platform. Boreal Berries cannot be converted into cash, goods, or anything of value outside the site. No gambling services are provided, no cash prizes, no financial rewards.
Can I win real prizes?
No. Wins in our games award additional Boreal Berries only, and Berries are fictional entertainment credits. There are no cash prizes, gift cards, or physical rewards of any kind. The prize is the fun of playing.
Is it really free to play?
Yes. Registration is free, you receive 1,000 welcome Boreal Berries, and free daily top-ups keep your balance alive indefinitely. Optional membership plans add convenience and cosmetic perks, but every game is fully playable without ever paying anything.
How old must I be to play?
You must be at least 18 years old. Even though no real money is involved, our themes are designed for adults, and we require an age declaration during registration. Accounts of underage users are closed as soon as they are identified, and free guidance such as ConnexOntario is listed on our Responsible Gaming page.
What exactly is a social casino?
A social casino offers casino-style games — slots, dice, wheels — that run entirely on virtual currency. It borrows the atmosphere of a casino without the gambling: no stakes, no risk, no payouts. Think of it as an arcade with a northern-lights theme.
Do I need to download anything?
No download is required. MALINA FZ LLE runs entirely in your web browser on desktop, tablet, and mobile. Just open the site, log in, and play.
Which devices and browsers are supported?
Any modern browser released in the last few years works: Chrome, Firefox, Safari, and Edge, on Windows, macOS, Android, and iOS. The interface adapts from small phones to large desktop screens. For the smoothest animations we recommend keeping your browser up to date.
Boreal Berries and Membership
What are Boreal Berries?
Boreal Berries are our virtual currency — the credits you use to spin Aurora Reels and play every mini-game. Boreal Berries are fictional entertainment credits and have no real-world monetary value. They exist only inside MALINA FZ LLE and never leave it.
How do I get Boreal Berries?
You receive 1,000 Berries the moment you register, plus a free daily top-up every time you come back. Membership plans — Bronze, Silver, Gold, and VIP — add larger monthly allowances on top. There is no way to run out permanently.
Do Boreal Berries expire?
Your Berry balance does not expire while your account remains active. If an account stays dormant for a very long period we may reset the balance, as described in our Terms, but the free daily top-up restores play instantly whenever you return.
Can I buy Boreal Berries directly?
No. Berries are never sold individually and carry no price tag. Membership plans include a monthly Berry allowance among other perks, but the Berries themselves remain fictional credits with no monetary value whatsoever.
Can I transfer Berries to another player?
No. Berries are tied to your personal account and cannot be transferred, gifted, traded, or sold. This keeps the experience fair for everyone and prevents any grey-market value from forming around a purely fictional currency.
What happens when my balance reaches zero?
Nothing bad. Simply claim your next free daily top-up, or take a break until it becomes available. A zero balance is a natural pause, not a loss — there is nothing to recover and nothing to chase.
Do membership plans renew automatically?
Yes, plans renew monthly by default so your perks are not interrupted. You can disable renewal or switch between Bronze, Silver, Gold, and VIP at any time from your account settings, and the change takes effect at the end of the current period.
Can I cancel my membership at any time?
Yes. Cancel in a few clicks from your account settings, with no questions asked and no cancellation fees. You keep your perks until the end of the current period, and afterwards your account simply continues on the free tier.
Accounts and Security
Is membership mandatory to play?
No. A free account gives you access to every game, your 1,000 welcome Berries, and the daily top-ups. Paid plans — Bronze, Silver, Gold, and VIP — are optional extras for players who want bigger allowances and cosmetic perks.
How do I register?
Click Join free, enter your email address, choose a username and password, confirm that you are 18 or older, and accept the Terms. The whole process takes about a minute, and your 1,000 welcome Berries are credited immediately.
Do I need to verify my email address?
Yes. After registration we send a confirmation link to your address, and clicking it fully activates your account. Verification protects you: it proves the account is really yours and lets us help you recover it if you ever lose access.
What if I forget my password?
Use the Forgot password link on the login page and we will send a secure reset link to your registered email address. If the message does not arrive within a few minutes, check your spam folder or write to support@malinafz.com.
Can I delete my account?
Yes, at any time. Send a request to support@malinafz.com and our team will close the account and erase your personal data in line with our Privacy Policy. Deletion is permanent and includes your Berry balance and play history.
Is my personal data safe?
We collect only what is needed to run your account, protect it with encryption in transit and at rest, and never sell it to anyone. Full details, including your rights of access and erasure, are set out in our Privacy Policy.
Can I change my username?
Yes. You can edit your display name from your account settings, as long as the new name is not already taken and respects our community standards. Your login email stays the same unless you ask support to change it.
Am I allowed to have multiple accounts?
No. One person, one account. Duplicate accounts distort community events and are removed when detected. If you have lost access to your original account, contact support instead of creating a new one — we will help you recover it.
Games, Fair Play and Support
How does Aurora Reels work?
Aurora Reels is our flagship five-reel slot. Choose your Berry bet, spin, and match berry, fox, and owl symbols across the paylines to win more Berries. Every result is produced by a random number generator the instant you press spin.
What are WILD and SCATTER symbols?
The WILD symbol substitutes for any regular symbol, helping complete winning lines. The SCATTER pays wherever it lands, and three or more trigger bonus spins. Both symbols award extra Boreal Berries only — never anything of real value.
Are the mini-games fair?
Yes. Every game, from Ice Plinko to Polar Dice, uses the same random number generation, and outcomes are never adjusted for individual players. Since no money is at stake, there is also no incentive to tilt anything: the odds are simply the odds.
Is there sound, and can I turn it off?
Our games include ambient northern soundscapes and gentle effects, all muted by default until you choose to enable them. A speaker toggle in each game switches audio on or off instantly, and your preference is remembered for next time.
Does everything work on mobile?
Yes. All games, the account area, and the support chat are fully responsive from small phones up to desktop monitors. No app is needed — the mobile browser experience is the complete experience.
How do I report a bug?
Describe what happened — ideally with your device, browser, and a screenshot — and send it to support@malinafz.com, or use the on-site chat. We log every report, and confirmed fixes usually ship within days.
Are there tournaments or leaderboards?
We run seasonal community events where players compare Berry scores on friendly leaderboards. Rankings award bragging rights and cosmetic badges only — never money or prizes of value. Watch the announcements on the home page for upcoming events.
How do I contact support?
Write to support@malinafz.com, call +971-9-222-0149, or open the on-site chat. Our team answers in English and French, typically within 24 hours. For responsible-gaming requests, such as pausing your account, mention it and we will prioritize your message.
